Troubleshooting and FAQ
Note: Ansys Optics 2023 R1 is the last release supporting the Lumerical FlexNet License Manager (legacy). All future releases will be running on the Ansys License manager.
- Ansys Optics - Welcome Guide
- Troubleshooting and FAQ
- Where can I find Ansys technical support?
- System Requirements
- Support for MacOS ends with 2020 R2
- Support for Lumerical FlexNet license manager (legacy) ends with 2023 R1
- How to create or update your Ansys Lumerical user account
- How to reset your Ansys Lumerical password
- How to register for support with Ansys Optics (Lumerical)
- How to obtain your license server's HostID information
- Fixing common licensing errors
- Silent installation on Windows
- Fixing installation or licensing issues
- What happens when you lose connection to the license server?
- How to check license status and availability
- How to release a stuck license
- Adding inbound rules to Windows defender firewall
- Fixing common engine or run time errors
- Ansys Lumerical product preference files
- How to run simulations with Intel MPI on Windows
- Running simulations remotely with MPI
- Configuring resources for parallel jobs across several computers on Windows
- Run simulations in parallel on local or remote machines
- How to run simulations in the background
- Getting the Best FDTD Performance
- Determining the optimum resources to run FDTD
- Run FDTD simulations sequentially on the command prompt
- Installing and running Lumerical on Linux without GUI
- How to resolve system and OpenGL graphics related issues
- Remote connection to Linux with a graphical interface