How to register for support with Lumerical

Notes

• Support registration is a simple process that allows access to commercial technical support and technical resources such as the examples in the Application Gallery (Apps).
• Technical support for commercial customers is provided via Lumerical support, not the Ansys customer portal.
• Support is valid for the duration of the license/TECS. Once the license/TECS expires, you will have to register for support with your current license/TECS. 

Requisites

• Ansys Lumerical user account
• Active Ansys Lumerical license/TECS

Support registration process

1. Open Lumerical Launcher from your desktop or Start Menu in Windows or open Terminal in Linux and run the command below: (default install path shown)

   /opt/lumerical/[[verpath]]/bin/launcher

2. Configure Lumerical to obtain the license from your license server.
3. Open the Lumerical solver that you have the license for.
4. Navigate to the "About ... page" from the "Help" menu.
5. Click on "Register for Support"
6. Log in with your Lumerical user name and password when prompted.
7. Hit "OK" to acknowledge and complete the support registration  

See also

How to create or update your Ansys Lumerical user account