This article provides step-by-step guide on how to register on the Ansys Customer Support Space (ACSS). ACSS has replaced individual legacy support portals, like those previously provided for Lumerical, Zemax, and Speos. Access to ACSS is available to all, but case creation is limited to users who have an active commercial license purchased directly from Ansys Synopsys. Commerical licenses purchased through our certified Channel Partners are eligible for support from those Channel Partners.
Technical Support is valid for the duration of the license/TECS. Once the license/TECS expires, purchase a license or renew the TECS.
Authored by Lito Yap
Important
- Starting with Lumerical 2023 R2, support registration is no longer available through the Lumerical CAD/GUI.
- Technical support for Academic license users is available through the Ansys Learning Forum.
- Commercial license users, please register with Ansys Customer Support Space (ACSS) to submit your support requests. We have the registration process for ACSS below.
Requisites
- Account or customer number.
Contact your Ansys Account Manager if you do not know your Ansys account/customer number. Or check the Lumerical CAD/GUI > Help > About page for your account and entitlement information. - Active Ansys Lumerical license/TECS.
Accessing commercial support
Phone and email technical support is available for commercial accounts with current/active licenses. Submit your inquiries and support requests in the Ansys Customer Support Space.
Support registration on ACSS
- Navigate to Ansys Customer Support Space.
- Enter your email and click “Continue”.
Note: free email domain, e.g. yahoo, gmail, hotmail, outlook, qq, etc are not allowed.
- If you have previously registered, enter your password. Otherwise, click “Send Verification Code”.
- Enter the verification code you have received in your email.
- Enter your first name, last name, and a password and click “Create Account” to create your SSO registration.
- Complete the form, select "English" Language, enter your company’s name, complete mailing address, and Ansys account number and click “Next”.
- You have successfully registered for the Ansys Customer Support Space.