Troubleshooting licensing issues with the Ansys license manager

The Ansys license manager log files are used to troubleshoot license issues from the server side. These log files will be requested by Ansys Lumerical install and licensing support to resolve license server issues. 

Gather diagnostic information

This process will save the Ansys license manager log files and other information that would help to troubleshoot and investigate any issues with the Ansys license manager.

1. Open the Ansys license management center. 
2. Navigate to the "Diagnostics -> Gather Diagnostic Information" page on the left column. 
3. Click "SAVE TO FILE" to save the files into your computer. 
4. Send the compressed (zip) file to Ansys Optics Support. 

Ansys client licensing log files

The Ansys client licensing log files are found in the computer that is running Ansys simulations. This is specific to the user that is logged into the machine. Each user that runs the simulation on the same machine will have their own client licensing logs. These files are found in:

Windows: 

 %TEMP%\.ansys\ 

or 

%USERPROFILE%\AppData\Local\Temp\.ansys\

Linux:

$HOME/.ansys/

or

~/.ansys/

See also

Ansys license management center (overview) – Ansys Optics