The Ansys license manager log files are used to troubleshoot license issues from the server side. These log files will be requested by Ansys Lumerical install and licensing support to resolve license server issues.
Gather diagnostic information
This process will save the Ansys license manager log files and other information that would help to troubleshoot and investigate any issues with the Ansys license manager.
- Open the Ansys license management center.
- Navigate to the "Diagnostics -> Gather Diagnostic Information" page on the left column.
- Click on "SAVE TO FILE" to start the diagnostic process and save the file to your desired folder.
- Send the compressed file to Ansys Optics Support.
Ansys license manager log files
- See this KB page for more information on the Ansys license manager log files.