Understanding the different states of trusted storage license (legacy)

This article illustrates how to obtain the license activation status and explains the different license states that you may see in the FlexLM activation utility or the product launcher's license configuration utility.

Notes:

The activation status is available to both Node and Floating trusted storage license.
If both license models, Node and Floating trusted storage license are activated on the same machine, both the FlexLM activation utility and the products license configuration utility, should be opened to check all activated licenses' status on the machine.

Checking the license status of a Floating trusted storage licenses

Open the FlexNet activation utility and navigate to the Activation tab.

Checking the license status of a Node trusted storage license

To access the activation status of a Node license, open the Launcher from your Windows Desktop or macOS LaunchPad where the Node license is activated.
Navigate to the Licenses section on the left column.
Select Node locked tab then the Licenses tab
This will show the list of activated license and their current state.

Different activation states

The license status can be any of the following; 'Activated', 'Unknown, Disabled' or 'Untrusted'.

Activated

Your license is 'Active' and available for use.
A license that hasn't started yet (start date is in the future) shows as "Activated" as well, but you would not be able to use the license. See Multiple license activation for details.

Unknown, Disabled

At this state the license is unusable. This activation status can be caused by:

During an "Online" deactivation, a connection error occurred. This can cause the deactivation process to be not completed and the response from our activation server did not reach the local machine.
If an "Offline" Deactivation is performed and the Offline Deactivation ResponseXML file is not yet installed to complete the process.

How to recover from 'Unknown, Disabled' state

'Deactivate' the license that has become 'Unknown, Disabled' using the Online Mode.
If 'Online Deactivation' does not fix the issue, do an 'Offline Deactivation' on the affected license and send the 'offline deactivation requestXML' file to Lumerical Support with the subject, "Offline deactivation to recover from Unknown, Disabled license".

Untrusted

This generally means that your license has become Untrusted because the license manager has detected substantial changes to your hardware, operating system or your system clock has been modified.
If you have modified your system clock, please revert your clock back to the original time and you should be able to recover from the Untrusted state.

Lost license

This happens when:

System / hard drive failure and everything was reinstalled on the machine running FlexLM, without deactivating the license first.
The FlexNet license activation utility's status window is now empty.

Upgrading the Lumerical Product Suite or FlexNet License Manager (uninstalling the old version and installing the new version) should not cause any issues with your license. There should be no need to deactivate your license to upgrade Lumerical Product Suite or FlexNet license manager, unless specifically indicated by Lumerical in the upgrade process.

How to recover trusted storage license

See Protecting and recovering trusted storage license for details.

Checking the license status of a Floating trusted storage licenses

Checking the license status of a Node trusted storage license